When PrescribeWellness was introduced to the Adam’s Drugs, Carl Bledsoe, RPh, was nervous about launching a new system and afraid he would be upsetting his patients by using the outbound calls, a feature of the Pharmacy Growth solution.
“I thought they were going to be those awful sales calls, which scared me,” shared Carl. “However, PrescribeWellness allows us to extend our interaction with our patients. It’s me that’s calling and my patients respond to that.”
Carl wasn’t looking for a patient engagement solution at his time of purchase. He’s but quickly realized that it was exactly what he needed to grow his pharmacy business.
“To be honest, we wouldn’t have signed up for PrescribeWellness if it weren’t for EPIC Provider Network, our PSAO,” added Carl. “That being said, I jumped right in and began utilizing it. Our growth has improved because of PrescribeWellness. We saw a 50% growth in one month from our eleven pharmacy locations!”
“I’m so glad that EPIC encouraged me to use them!”
Carl utilizes the Patient Engagement Center, Pharmacy Growth and StarWellness in his weekly routine and discussed the impact he has seen while using them.
“Generally speaking, I was looking for something that would promote adherence, something that we were unable to get our patients to do,” said Carl. “That is where StarWellness served us. Having our patients become more compliant with their maintenance medications has improved our Star Ratings, and helped the overall health of our community.”
These services raise the bar for us when competing with the chain pharmacies. By in large we are the #1 pharmacy in the area because we provide excellent customer service and take care of our patients the right way.
– Carl Bledsoe, RPh, Owner, Adams Drugs, Wetumpka, AL
“With Pharmacy Growth, we use the call features to remind patients about different events, like flu vaccines. Overall, we have immunized more people this year than last because we are keeping the pharmacy top-of-mind.”
When asked if Carl would purchase PrescribeWellness without the influence of his PSAO, he agreed with excitement.
“These services raise the bar for us when competing with the chain pharmacies. By in large we are the #1 pharmacy in the area because we provide excellent customer service and take care of our patients the right way,” exclaimed Carl. “We have managed to stay engaged with our patients with the help of PrescribeWellness. You have to be able to change in this day in age and use technology, and we have made that change. I would recommend PrescribeWellness over and over again.”