Executive orders by the US Department of Health & Human Services (HHS) have enabled pharmacists to order and administer COVID-19 testing kits for specimen collection. Act now for your community by providing COVID-19 testing.
Please reference the following instructional documentation and resources in preparation for specimen collection:
Training Resources
Documentation
COVID-19 Test Kit Flow Chart (PDF)
Reference for optimized operational workflow
Video Demonstration
Instructional Video: Swab Administration
Instructional Video: Lab Portal Demonstration
Marketing and Engagement
COVID-19 Testing Site Kit Resources
Provider Spotlight
Discover fast facts from a COVID-19 testing site
Additional Information (FAQ)
FAQ
- How do I order kits?
- Please visit the online COVID-19 Testing Kit Order Form to order kits.
- I just ordered my kits. When will they arrive?
- You will receive your order in 1-2 weeks. You will receive an email containing the FedEx tracking number. From when you receive your order tracking number, kits will arrive in 2-6 days depending on location. Kits are sent via FedEx Ground Shipping.
- How is PrescribeWellness acquiring these kits?
- Tabula Rasa HealthCare (TRHC), parent company of PrescribeWellness, has entered into partnership with Irvine-based HealthQuest Esoterics, Inc. to support the preparation and delivery of thousands of testing kits.
- Who is HealthQuest?
- HealthQuest Esoterics, Inc is a licensed and accredited full-service medical reference laboratory with an extensive test menu of specialty assays.
- What kind of test kits is PrescribeWellness supplying?
- PrescribeWellness is supplying kits, authorized for emergency use by the FDA, for pharmacists to collect nasopharyngeal or nasal specimens to be sent to the lab for analysis.
- I need more kits – can I place more than 1 order?
- Yes. Complete the order form each time you want to place an additional order.
- How do I send completed kits to the lab?
- To send completed kits to the lab, please schedule a FedEx pickup, or arrange to drop off the testing kits at a FedEx location
- Regularly scheduled FedEx pick ups
- If your facility test volume is high, we can assist with scheduling FedEx to come to your facility regularly. Please call us to arrange
- If your facility already has regularly scheduled FedEx pick ups to support your existing business, FedEx can also pick up the completed test kits.
- Regularly scheduled FedEx pick ups
- Less than 10 kits shipped back to the lab at a time will incur additional costs. The cost will be the FedEx shipping rate from the facility location to the lab
- To send completed kits to the lab, please schedule a FedEx pickup, or arrange to drop off the testing kits at a FedEx location
- How much will I be charged if I send less than 10 kits to the lab to be tested?
- You will be charged the FedEx rate to ship from your location to the lab.
- Does the sample need to be refrigerated?
- If the sample is being sent back to the lab the same day the sample was taken, there is no need to refrigerate or send the sample back with an ice pack. The sample is stable without ice for 48-72 hours, so it is important for the lab to receive it within that time frame.
- If not sending back to the lab the same day, please refrigerate the specimen and send with an ice pack.
- How long after sending the kits to the lab will my patients receive results?
- Results will be available approximately 4 days after the lab receives the specimen. Login to the lab portal to check for new results. It is your responsibility to inform the patient of their results.
- What should I do with unused kits?
- Unused kits last for about a year. Each kit contains an exact expiration date. Keep unused kits in case you need to conduct additional testing. Unused kits cannot be returned.
- I placed an order but wish to return the kits or get a refund prior to receiving the kits. What is the refund process?
- Testing kits cannot be returned / refunded
- What is included with each testing kit?
- Swab
- Per current CDC guidelines, nasal swabs are acceptable if a nasopharyngeal swab is not possible.
- Tube for collected specimen
- Lab requisition form
- Biohazard bag
- Prepaid shipping to lab via FedEx Clinical Pak
- Please visit the COVID-19 Testing Kit Order Form page for more information
- Swab
- What are the test codes required for an electronic medical record (EMR)?
- COVID-19 PCR: 99595
- COVID-19 Antibody Screen: 99594
- How do you ensure a safe testing process?
- Please refer to provided training resources, and CDC guidance on how to use personal protective equipment (PPE)
- Where can I find additional instructions for the testing kit?
- Please refer to the CDC’s guidelines on clinical specimen collection for additional detail.