The COVID-19 pandemic has created one of the most challenging times for pharmacies, putting new strains on your staff, operations, and finances. According to a recent NCPA survey exploring community pharmacists’ challenges during the pandemic, 88 percent of community pharmacy owners intended to apply for COVID-19 federal aid being made available for small businesses. Some of the top challenges named in the midst of the pandemic include DIR fees, decreasing reimbursement, and lowered cash flow.
We’re here to help
These are certainly trying times, and we want you to know that we are here to help your pharmacy provide the best care possible and support your business. Given that you likely have limitations and are feeling stretched during this time, it’s more relevant now to make full use of your PrescribeWellness tools to maximize your efficiency and ability to help patients.
Patient communications. Since the beginning of the pandemic, we have facilitated COVID-19-related communications to millions of patients about home delivery or pickup, stocking updates on in-demand items, as well as medication availability. We encourage you to make full use of the communications functionality, where you can reach out to patients via phone calls or text through one centralized dashboard.
Workflow optimization. Our all-in-one platform makes it easy for your team to manage patient communications and care without the need to toggle between devices or spend extra time calling patients throughout the day. When you find yourself needing more help, we are here to provide operational training and support to you and your staff. Our methods streamline delivery of care so your team can focus on working with patients.
Clinical documentation. Our tools help you practice at the top of your license and work to ensure you’re taking advantage of all the reimbursement opportunities available to you. Leverage our eCare plan solution to streamline the care process and capture everything you need to get paid. Our tools allow you to document patient encounters, exchange clinical information with providers and payers, produce care plans, and submit for reimbursement where relevant.
COVID-19 testing kits. Many of you are currently looking to begin collecting specimens for COVID-19 testing at your pharmacy. To help you in this process, we have secured COVID-19 testing kits, available for online purchase today. These kits allow you to collect nasopharyngeal or nasal specimens and are authorized for emergency use by the FDA.
And of course, our aim is always to keep you informed on the key information pertaining to the pharmacy profession with resources to help you along the way. We have put together a COVID-19 resource page filled with news updates, expert interviews, and guidance for keeping our mental health in a positive place – you’ll even find some inspiring stories! We hope you find these resources helpful and that they lighten your load as you’re keeping up with everything that’s going on. With that in mind, let us know in the comments if there are any topics you’d like to see explored here. We are here to help!
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