With the current White House administration set to announce that every adult in the U.S. will be eligible to receive a COVID-19 vaccination by no later than May 1, it’s safe to say that the national vaccine rollout is off and running. And at the center of this unprecedented vaccination effort? The local community pharmacist – an integral component of a patient’s healthcare journey.
Today patients have many questions about their health, and as the community’s most trusted and accessible healthcare provider, they often turn to their local community pharmacist to get the right answers. By leveraging the personal relationship they have built with their patients, pharmacists can impact vaccine uptake by continuing to serve as stewards of public health and administering COVID-19 vaccinations. But with pharmacy phones ringing off the hook and combating an urgent need to outpace the spread of variants, keeping your practice’s workflow organized and streamlined, as well as having the latest information on how vaccine doses are being allocated to immunizers, is key to success.
Our very own Farah Madhat, PharmD, MA, and Executive Vice President of PrescribeWellness, a Tabula Rasa HealthCare (TRHC) solution, recently sat down with ComputerTalk to discuss the tools pharmacists can leverage to engage and manage patients throughout the COVID vaccination process, and be supported in this unprecedented effort.
Please keep reading for a brief recap of this interview.
Contact-free patient scheduling and intake
In this new era of social distancing, it is important that a pharmacy’s vaccine administration work area remains un-crowded. With the contact-free patient intake and scheduling tool, pharmacists can send patients an email or text message that links to a pre-screening criteria form where they can enter basic demographics, report any COVID-19 exposure or symptoms, and even access a vaccine fact sheet. With the form submitted, the pharmacy can then electronically communicate back to the patient to either confirm an appointment or reschedule as necessary.
PrescribeWellness also provides pharmacies with a QR code that they can display on their front door or window which, when scanned, provides patients with the same pre-screening form and fact sheet. Patients can easily complete the form in their car, and when they enter the pharmacy for their vaccine, all of their information is already in the system. Going “contact-free” with PrescribeWellness helps streamline your intake and scheduling processes while allowing pharmacies to stay in touch with their customers – with minimal risk and unparalleled convenience.
As you are aware, both the Pfizer and Moderna vaccines require a second dose to be administered weeks apart in order to achieve full efficacy. This is why the PrescribeWellness solution allows pharmacists to send automated second dose reminders to patients. By accessing the first dose’s National Drug Code (NDC), we can know if – and when – a second dose reminder communication needs to be sent. In fact, ensuring maximum vaccine protection is so critical, our patient outreach campaigns involve a series of patient communications.
Beyond helping patients remember that they need to come in for their second dose, reminder outreach also benefits pharmacies by allowing your staff to plan its workload, as well efficiently manage inventory by referencing the pharmacy clinical calendar.
Reporting and documentation
Both state agencies, as well as the Centers for Disease Control and Prevention (CDC), have expanded their datasets, which in turn has expanded the documentation and reporting requirements for community pharmacists. It goes without saying that ensuring compliance with these requirements is critical for success.
The PrescribeWellness solution facilitates integration and connectivity with state immunization information systems (IIS) to report COVID-19 vaccination data, as well as with the CDC – a completely distinct, but equally important requirement for any pharmacy procuring vaccinations from the CDC.
In addition to providing pharmacies with the technology that supports the various reporting requirements, we have established best practices for each channel and process. And as vaccinations become more widely available, we continue to quickly adapt to evolving data requirements and regulatory changes to ensure our pharmacies have the capabilities needed to stay ahead of the curve.